Durham Service and Support Centre

The in-country UK immigration application system is known as UKVCAS (UK Visa and Citizenship Application System). There are a number of UKVCAS service centres. You can read our overview of the current UK immigration application system here. For enquiries to the Durham Service and Support Centre, phone the standard Home Office line on: 0300 700 6268.

For some UK visa applications, you will be required to attend an appointment at a Service and Support Centre (SSC). UK Visas and Immigration (UKVI) will let you know by email or post if you need to make an appointment at the Durham Service and Support Centre and will provide instructions for the booking process.

Durham Service and Support Centre is situated at HM Passport Office, Freeman's Reach, Durham, DH1 1SL.

Durham SSC is easily accessible from Durham Railway Station. Walking from the station would take 10 minutes or a taxi is approximately 5 minutes.

If you wish to drive, Walkergate car park is a 2 minute walk from Durham SSC. There is no on street parking nearby.

WHAT HAPPENS AT A SERVICE AND SUPPORT CENTRE APPOINTMENT?

You must take your appointment confirmation and a form of ID (e.g. passport) to the appointment. Hard copies of your supporting documents only need to be taken to the appointment if they haven't been uploaded beforehand.

At the appointment you will provide biometrics (e.g. photos and fingerprints). The UKVI staff member will check the documents you have submitted and upload them if you were unable to do it online. They will also want to check that your application includes all the information needed. UKVI may keep your passport until your application has been processed but you should get any other documents back at the end of the appointment.

How can we help?

At White Rose Visas we have a thorough understanding of the UKVCAS process and are here to guide you through every step of your application.

We are able to assist in the full preparation of the application, as well as completing the online form on your behalf. Most importantly, we ensure that you have all the necessary documentation for a successful application, including a thorough check of every document to be submitted.

Even if you choose not to use White Rose Visas to prepare your application on your behalf, we still welcome your enquiry. We are happy to provide a free 30 minute consultation, with no obligation to use White Rose Visas' services thereafter.